Services

Business Development
If you are considering starting a new business, or expanding an existing one, take the guess work away.  I can prepare a detailed written business plan for you which will:

• Describe services and products offered
• Identify target markets and how you will reach them
• Generate leads
• Gather intelligence on customers and competitors
• Set pricing strategies
• Compute sales Forecasts
• Outline customer service plans
• Forecast  staffing needs
• Conduct  1 – 5 year financial forecasts
• Give you a step by step implementation method

Use this business plan to not only show you the way, but also show your creditors that you know your business and have done your homework.

 

Human Resources
Managing employees can be time consuming and frustrating, especially when you lack knowledge of theory and legislation such as the Employment Standards Act.  Allow a professional to help you in this area, while you focus on your business.  My goal is to help you maximize the return on investment from your organization’s human capital and minimize financial risk.  Let me act as your virtual HR Department, performing activities such as:

• Job Analysis and Design
• Planning, Recruitment and Selection
• Government and Legal Challenges
• Orientation and Training
• Management Development an Career Planning
• Work Options and Employee Motivation
• Performance Appraisals
• Compensation Management
• Employee Relations and Practices (Policy Development)
• Job Description Development

I can assist you and your company in choosing a benefits package that best suits your needs.  Areas include group health plans, retirement plans, life insurance, disability insurance and criticall illness insurance. 

Sales and Marketing
Many business owners face the challenge of lacking the knowledge to market their product or service on and off line.  Sometimes, time constraints don’t allow them to market their product/service to its greatest potential.  Motivating a sales staff can also be frustrating if there is a lack of knowledge of sales process and sales management.  I can help.  I will show you how to:

• Develop a marketing plan to reach each target market (within your budget)
• Teach sales staff how to prepare for their week/month
• Train sales staff on proven sales techniques
• Develop a method for you to set expectations and follow up on their performance
• Motivate sales staff to reach highest potential
• Assist you with on line marketing to allow you to maximize on line presence.

With a marketing plan that will reach all of your customers and a sales team that is not only motivated, but accountable for their performance, I guarantee you will see results.

Health and Safety Programs
Having a great health and safety program can save you thousands of dollars in fines, WSIB premiums and indirect costs, such as time spent on investigating accidents and loss of employee morale.  With my knowledge of the Ontario Health and Safety Act, I will help your business by:

• Creating health and safety policies tailored to your business
• Advising you and your supervisors on their responsibilities
• Job hazard analysis
• Health and Safety Audits

Safety Training

 I can assit and coordinate your organzation’s safety training, by advsing you what safety training courses are required by the Ministry of Labour and WSIB and coordinating and tracking all safety training courses.   Courses include, but are not limited to: 

• Fall Protection
• Confined Space Entry, Awareness, Rescue
• CPR/First Aid
• High Angle Rescue
• WHMIS
• Defensive Driving
• Propane Handling
• Forklift
• Transportation of Dangerous Goods 

Customer Service Training
Developing a unique customer service policy and plan well not only help you set your expectations to your staff, but develop a culture that will help you build your brand and maintain competitiveness. Specific areas I can assist you with are:

• Developing and training a specific customer service plan
• Training proper telephone etiquette
• Training your employees on customer dispute resolution
• Getting feedback from your clients and acting on this feedback

 Sales Training

Ensure you are getting the most out of your inside and outside sales people.  Investing in training will allow you to reap many rewards by maximizing performance and building better culture.  Topics include

• Importance of Product Knowledge, Competition and Sales Process
• Developing a Sales Plan
• The four step Sales Process
• Handling Objections

Job Seeker Services
In a tough economy, there are a great many job seekers out there.  I can help you stand out from the crowd.  Call me for help with:

• Resume writing services
• Job interview preparation
• Developing a networking plan
• Preparing a list of on line job sites to visit